Articles

IP Automatic Exchange is an intellectual automatic exchange of the new generation enabling to telephony the company with quality. IP Automatic Exchange supports the state-of-the-art technologies such as conversation recording, flexible calls routing, connection statistics, uniting remote offices and many others. Depending on the type of fixed lines, the solution can be provided as both a pure software solution and a software and hardware solution.

Advantages of IP Automatic Exchange:

• unrestricted port expansion,
• simple installation, setup and regular maintenance,
• no additional equipment is required when new workstations are installed,
• it is simple now to upgrade the Automatic Exchange with new capacities by loading a new Internet software version,
• Automatic Exchange will never become physically obsolete,
• possible switch to the Call Center functionality.
  

Along with the traditional Automatic Exchange (AE) capacities, the IP AE incurs the following functions: distribution of incoming telephone calls (ACD), telephone conversation recording, voice menu (IVR), telephone calls statistic recording, uniting offices by a single numbering plan, capability of integration with any AE types, unlimited voice mail, convenient graphic interface both as related to the AE settings and as to the telephone connection control. It is possible to get connected to the system both locally and remotely via Internet network.

High system reliability also plays a significant role; the call centers are also commercially available on the basis of the same platform. Rigid operation terms of similar systems impose high requirements on the qualitative component.

Two solution options are offered, as follows: a box-based (half-finished) solution and a turn-key based solution. Convenient software interface makes system installation and setup to be a simple task. Though, our specialists can perfom a full complex of actions, such as pre-project survey, individual modules development, installation and training.